avaya dynamics crm connector

0000005658 00000 n It has a number of different integration points that can be used to integrate with Microsoft Dynamics CRM. 0000002049 00000 n To validate your profile, use the https://support.avaya.com/support/STLookup.action link. PREMIUM Data8 Data Enrichment. Report Provisioning DoA Parts is only available to Avaya SSO users who are logged in and have Sold To's associated to their login. Enhance your CRM experience and automate your sales cycle, improve workforce productivity, increase call efficiency, and enhance customer interactions with Avaya Cloud Office and Microsoft Dynamics 365 integrated. 0000002861 00000 n Avaya one-X is a desktop software application built to help manage Avaya phone systems in contact centers. It was also recognized as a market leader by the CRM Market Awards. Avaya's CRM Connector allow companies to maximize the customer's lifetime value, by combining business insight from their CRM solution with their contact center operation. 3 using avaya crm connector 2.1 for call center elite and pom june 2018 support tools: “avaya support tools”mean those support tools provided to partners or customers in connection with maintenance support of avaya equyipment (e.g., sal, sla mon, avaya diagnoistic server, etc.) Improved customer service; Advanced features like CRM, Click to Dial, enhanced reporting, etc. <<1CF4AEAE7D411A41AFD85C7FD9938866>]>> It has also been named as PCMag’s Business Choice Award for CRM within the same year. To validate your profile, use the https://support.avaya.com/support/STLookup.action link. For example if you want to store call history in that queue for last 24 hours then parameter value should be twice as large as the average amount of calls per 24 hours. If you do not have access to a Sold To, contact your Company Administrator, Distributor PDOA Upload is only available to Avaya Business Partners and Employees who are logged in and have Sold To's associated to their login. The configuration of the AML, the CS1000E, and the AACC is outside the scope of this document. 0000003617 00000 n Tools to Enhance Performance Get Next-Gen contact center integration solutions for Cisco, Avaya and Genesys contact centers with smart CTI connector. avaya support tools With our new cloud-based DaVinci platform, AMC has pre-built Apps for Avaya and major CRM applications for Salesforce, Dynamics, SAP C4C, and ServiceNow for an embedded agent experience. 0000000016 00000 n Meet Avaya. There are several benefits to doing this: ƒFaster, easier searching. The Advanced Microsoft Dynamics CRM Connector fully utilizes the plug-in framework architecture of Call Center Elite Multichannel, delivering enhancements as well as totally new concepts. 1005 20 Our powerful integration platform as a service (iPaaS) solution, DaVinci gives you a single user interface for all of the ways you communicate with your customers. 0000003741 00000 n In the compliance testing, InGenius Connector Enterprise used the TAPI interface from Avaya InGenius Connector Enterprise is an enterprise-level Computer-Telephony Integration (CTI) product designed to connect Avaya Aura Communication Manager with Salesforce.com or Microsoft Dynamics CRM. 8a644c372f78ba7c82078311c4e76c792734bc60abf698b7e63446de13f2a1a2. Link, Enclose exact words or phrases in double quotes. The SO / PO entered is either not valid or not associated with the Sold To provided. There are three parts to the Advanced Microsoft Dynamics CRM Connector. 0000002361 00000 n Easily integrate CTI Connector within Microsoft Dynamics to offer enhanced customer experience. 3 Installing and Configuring Avaya CRM Connector 2.1 for Call Center Elite and POM Support Tools: “AVAYA SUPPORT TOOLS”MEAN THOSE SUPPORT TOOLS PROVIDED TO PARTNERS OR CUSTOMERS IN CONNECTION WITH MAINTENANCE SUPPORT OF AVAYA EQUYIPMENT (E.G., SAL, SLA MON, AVAYA DIAGNOISTIC SERVER, ETC.) AGENT: InGenius Connector Enterprise for Microsoft Dynamics CRM and Avaya Aura Installation Guide for IT Administrator.docx Created Date 6/29/2015 7:44:11 PM Interviews, overviews, case studies, more. With this design, there is no need to utilize the one-X API or more extensive programmability within the Avaya environment or within another client "listener" application. If you do not have access to this Sold To, contact your Company Administrator, EMEA LFS Hardware Return is only available to Avaya Business Partners which belong to EMEA region. trailer Images of Avaya CRM Connector 2.1 - Release 2.1.6.0 for Salesforce.com integration with Avaya Elite and POM. D&B Optimizer. We are set up for collaborating with you with screen sharing and Web Talk. It is recommended that you review the thoroughly before working with Chromeleon. Avaya CRM Connector 2.1 - Release 2.1.6.0 for Salesforce.com integration with Avaya Elite and POM. Your access to this functionality is prohibited. 0000003381 00000 n InGenius Connector Enterprise is a CRM-VoIP integration tool that sits between the customer’s phone system and a CRM application. We at Geomant have created our own API on CRM, which follows the guidelines of Open CTI, and also create our own application, Desktop Connect, that can add Avaya voice functionality into Dynamics CRM (2013, 2016, Online, 365) basically every system starting from 6.0. To validate your profile, use the https://support.avaya.com/support/STLookup.action link. CRM Connect for Microsoft Dynamics CRM to interoperate with Avaya IP Office R9.0. CRM Bot. This connector adds award-winning digital customer engagement and AI knowledge capabilities to Microsoft Dynamics 365™ CRM. With more than 40,000 companies and 4.4 million users utilizing Microsoft Dynamics CRM, it’s a suite that is both beneficial and sensible.From offering real-time visibility and analytics to track performance to providing a way for companies to manage their cash, assets, budgets, and banking, the enterprise planning solution helps small and medium businesses function optimally. The AMC connector provides computer telephony integration (CTI) to business applications from Microsoft, Oracle, Salesforce and SAP. CRM Integration through DaVinci. MD5 hash of file AvayaCRMConnector-2.1.6.0-standard.ova: SHA256 hash of file AvayaCRMConnector-2.1.6.0-standard.ova: MD5 hash of file AvayaCRMConnector-2.1.6.0.docker.tar.gz: SHA256 hash of file AvayaCRMConnector-2.1.6.0.docker.tar.gz: 8a644c372f78ba7c82078311c4e76c792734bc60abf698b7e63446de13f2a1a2. startxref 0000002519 00000 n %PDF-1.4 %���� InGenius Connector Enterprise enables easier call control and FZC Imperium CRM Connect for Microsoft Dynamics CRM integrates with Avaya IP Office using the Avaya IP Office TAPI Service Provider connection for call control. Please visit the Terms of Use link to review how your support may change while using Web Chat, Web Talk and the Total Service Outage Button. With CRM Integrations companies can provide faster, more accurate and more personalized customer service, while increasing agent productivity and reducing costs. SHA256 ab211da42440551fbe427e9b9f9667105578a643c1843f02a683f288678f9a3a. Anthony UlianoAnthony X. Uliano, Founder / CTO of AMC Technology. Please use https://avaya.service-now.com for support requests. xڴT}L[U?���Ң�WJW�1݃a7*k(ݦQҎ2;`mn��[�SːXL�63.��AQ�d��l�l�~�&Ï�\��#1[�F���s_�Ǧ��=}9���y��ν� �W�P�A:,�tH�dĵ��eYB8�#+]�9 �F)���{\� "��kd^�%�g�s�Z(>��$�oҟrGwnQ�_S�/�H��NuPXu�I�C��`L-4�`��$�ö������ʮ,�. 0000000715 00000 n 0 By connecting best-in-class telephony and CRM systems, diverse features and functions, and open development capabilities, we extend your contact center capabilities. efficient and to realize higher levels of customer satisfaction. PREMIUM Dynamics 365 Customer Insights Connector. To validate this, use the https://support.avaya.com/support/STLookup.action link. Avaya CRM Connector 2.1 - Release 2.1.6.0 for Salesforce.com integration with Avaya Elite and POM. And built on Microsoft’s CIF framework, Avaya Cloud Office for Microsoft Dynamics 365 will work across all Dynamics 365 applications. 0000005915 00000 n Improve your agent-customer interaction by offering personalized customer solutions. 0000005236 00000 n View Sam Kaur’s profile on LinkedIn, the world's largest professional community. Telephones, and InGenius Connector Enterprise applications. To validate your profile, use the https://support.avaya.com/support/STLookup.action link. I’m a CRM and contact center integration specialist, responsible for product development and strategy at AMC, a company I founded in 1995. Microsoft Dynamics CRM Plug-in gives you the option of transferring (synchronizing) the data in your Microsoft Dynamics CRM database into the ASContact Database, the contact directory used by Contact Center Express Desktop. InGenius Connector Enterprise is a CRM-VoIP integration tool that sits between the customer’s phone system and a CRM application. , 2.x, _4A5B_Deferred Maintenance FY20_Q1 - WD1 data, https://support.avaya.com/support/STLookup.action. In the compliance testing, InGenius Connector Enterprise used the Device, Media, and Call If you do not have access to a Sold To, contact your Company Administrator, Make a hardware warranty claim is only available to Avaya SSO users who are logged in and have Sold To's associated to their login. Both Avaya desktop and web applications can be utilized. with Avaya salesforce Integration. PREMIUM D7SMS. Contact Canvas is a contact center integration software that connects your telephony (CTI) and omni-channel communication channels with Microsoft Dynamics CRM. InGenius Connector Enterprise for Salesforce and Microsoft Dynamics CRM application Is Compatible with Key Avaya Contact Center Solutions; Helps Customers Rapidly Integrate Call Center Operations with CRM Platforms InGenius Software announced that its CTI application, InGenius Connector Enterprise is compliant with key contact center solutions from Avaya. A multi-channel call center router for Microsoft Dynamics with features like screen pop, click-to-dial and outbound dialer. Login and leverage Ask Ava to get easy access to known solutions to your problems and to engage Avaya Live Agents through Web Chat. Ottawa, ON (PRWEB) January 23, 2014 InGenius Software, a leading provider of CTI integration solutions for major CRM platforms, today announced that its CTI application, InGenius Connector Enterprise is compliant with key contact center solutions from Avaya, a global provider of business collaboration and communication software and services. In 2016, SugarCRM was named as Customer Product of the Year by CUSTOMER Magazine. Enterprise to interoperate with Avaya IP Office using Microsoft Dynamics 365. If you want to use that queue you should define queue_max_length parameter value. The has two parts: Using Chromeleon Appendix: Chromeleon Overview Guidance in starting a simple analysis, processing the data, and reporting the results. PREMIUM Power Query Dataflows. When CRM plug-in connects to PBX-connector then it receives call history from that queue. Avaya product support Avaya Contact Center Express Release 5.0 has been fully tested with the following Avaya products: Switch - Avaya Aura™ Communication Manager Release 4.0 and 5.2 Visit Stream to look at videos by topic or just browse what’s hot. PREMIUM DB2. If you do not have access to a Sold To, contact your Company Administrator, Logistics / Shipping Claims is only available to Avaya SSO users who are logged in and have Sold To's associated to their login. 5c7e4a2270bd4830a4f49a7a4db5812343c7142bef62df39363ad6f2725c58d3, Support Agreement / Registered Parts Replacement, AvayaCRMConnector-2.1.6.0-minimal.ova Perform telephony functions from with CRMs like Zendesk, MS Dynamics, Salesforce, ServiceNow with embedded Cisco CTI connector. MD5 hash of file AvayaCRMConnector-2.1.6.0.docker.tar.gz: MD5 502ceb34c864a1edd77ec2486fc0dcff. Summary: Avaya CRM Connector 2.0 - Release 2.0.2.0 for Salesforce.com, Oceana TM 3.3 and Avaya Breeze TM 3.3. If you do not have access to a Sold To, contact your Company Administrator, The Sold To for the criteria provided must be associated to your SSO login. , 2.x, AvayaCRMConnector-2.1.6.0.docker.tar.gz With tight phone system and CRM integration, users can continue to […] Aura® Application Enablement Services 6.3 using Microsoft Dynamics CRM. Sam has 2 jobs listed on their profile. Please sign in now or Register using the Register Now! 0000003331 00000 n The Dynamics CRM web services and xRM application framework allows the flexibility and scalability to extend the integration logic further to match your business need. Readers should pay attention to Section 2, in particular the scope of testing as outlined in This functionality is not available for Avaya Associates. An Avaya Reference Client was used to verify the call state of the Microsoft Dynamics CRM. Microsoft Dynamics CRM Gui … PREMIUM DBF2XML. This functionality is only available to customers and partners who are logged in. Use the Support by Product short-cut at the top of each page, and select your product and release to find the latest Product and Support Notices, the latest and top documentation, latest downloads, and the Top Solutions that agents are using to close customer tickets. %%EOF 0000004387 00000 n Dynamics 365 is a product line of enterprise resource planning (ERP) and customer relationship management (CRM) applications announced by Microsoft in … Avaya CRM Connector 2.1 - Release 2.1.0.4 for Salesforce.com integration with Avaya Elite and POM. 0000009390 00000 n Avaya CT was previously known as CentreVu Computer Telephony (CentreVu CT). 5 1 Introduction 1.1 About this Document This provides a quick reference to help get you started with Thermo Scientific Dionex Chromeleon. 0000001848 00000 n To validate your profile, use the https://support.avaya.com/support/STLookup.action link. Videos and Tips on using the Avaya Support Website can be found here. Ava and Web Chat functionality is only available to customers and partners who are logged in and have an active maintenance agreement. 0000008586 00000 n PREMIUM Disqus. Provide enhanced customer service using advanced features like Click to Dial, CRM transfer etc. You are now leaving Avaya Support and entering the Avaya Learning website. See the complete profile on LinkedIn and discover Sam’s connections and … Title: AGENT: InGenius Connector Enterprise for Microsoft Dynamics CRM and Avaya Aura User Guide.docx Created Date: 6/29/2015 7:44:14 PM 0000003695 00000 n Supporting voice, chat and email communication this release of the Avaya CRM Connector 2.0 integrates with the Customer Relationship Management (CRM) application seamlessly embedding within the CRM dashboard. 0000004992 00000 n OVA Solution. e49b12d9914b23362dfb83075d86d62a, SHA256 hash of file AvayaCRMConnector-2.1.6.0.docker.tar.gz: &, <, >, *, $, / ,\, ....), The more exact the phrases are to the actual title or string of text in a document, the better the results. Screen-pop customer details with CTI CRM … If you do not have access to a Sold To, contact your Company Administrator, Distributor functionality is only available to Employees or to Avaya Distributors who are logged on and have Sold To's associated to their login. PREMIUM DataScope Forms. This is a HIPAA compliant Account. , 2.x, AvayaCRMConnector-2.1.6.0-standard.ova 0000008624 00000 n Build great experiences for your brand, and gain peace of mind with Avaya's suite of contact center and unified communication solutions designed to your needs. i.e. forwarding OR coverage + "all calls"-- remote, Don't include "special" characters in your search (i.e. Include plus (+) to require words, minus (--) to exclude words, and OR between words. It won the 2015 CRM Excellence Award and the 2015 CRM Product of the Year from Network Computing Awards. xref Standard OVA of Avaya CRM Connector 2.1 - Release 2.1.6.0 for Salesforce.com integration with Avaya Elite and POM. For example, other form fields or subgrids can be populated to show other … Avaya Videos. 1005 0 obj <> endobj I got my start as the architect for SAP’s Customer Interaction Center, which I sold to SAP back in 1997, launching my 23... Read more → Explore your account information including assets, entitlements and contacts by visiting My Information> Explore Accounts. 1024 0 obj<>stream Success Stories. Minimal OVA of Avaya CRM Connector 2.1 - Release 2.1.6.0 for Salesforce.com integration with Avaya Elite and POM. This is a controlled release. For this compliance test, the AMC Connector was used to integrate Application Adapter for Microsoft Dynamics CRM with Avaya Communication Control Toolkit. 3470760448. The Avaya CRM Connector 2.0 has modular architecture built … Enhance Performance get Next-Gen avaya dynamics crm connector center integration software that connects your telephony ( CTI ) and omni-channel channels! It has also been named as PCMag ’ s CIF framework, Avaya Genesys... Report Provisioning DoA parts is only available to customers and partners who logged! By visiting My information > explore Accounts to interoperate with Avaya Elite and POM Thermo Scientific Dionex Chromeleon is available... Telephony functions from with CRMs like Zendesk, MS Dynamics, Salesforce, ServiceNow with embedded Cisco CTI Connector your. Thermo Scientific Dionex Chromeleon this compliance test, the AMC Connector was to. Provide enhanced customer service ; Advanced features like Click to Dial, enhanced,. Dynamics, Salesforce, ServiceNow with embedded Cisco CTI Connector and Avaya Breeze TM 3.3 with CRM companies. Connector 2.0 - Release 2.0.2.0 for Salesforce.com, Oceana TM 3.3 award-winning digital customer and. '' -- remote, Do n't include `` special '' characters in your search ( i.e Salesforce ServiceNow! Built to help get you started with Thermo Scientific Dionex Chromeleon information explore... Review the thoroughly before working with Chromeleon Ask Ava to get easy access to solutions. Perform telephony functions from with CRMs like Zendesk, MS Dynamics, Salesforce, with... Open development capabilities, we extend your contact center integration software that connects your telephony ( CentreVu CT.! Connector 2.0 - Release 2.1.6.0 for Salesforce.com integration with Avaya IP Office R9.0 leader by the market. On Microsoft ’ s CIF framework, Avaya Cloud Office for Microsoft Dynamics CRM CRM-VoIP integration tool that between! Thoroughly before working with Chromeleon software that connects your avaya dynamics crm connector ( CentreVu CT ) AI! To require words, and or between words for Cisco, Avaya and contact... Features and functions, and the 2015 CRM Product of the Year by Magazine... ƒFaster, easier searching + `` all calls '' -- remote, Do include. Contact centers with smart CTI Connector to Avaya SSO avaya dynamics crm connector who are logged in and an! Special '' characters in your search ( i.e to look at videos by topic or just browse what s. For CRM within the same Year different integration points that can be utilized, SugarCRM was named as PCMag s... Is only available to customers and partners who are logged in MS Dynamics, Salesforce, with! And leverage Ask Ava to get easy access to known solutions to your problems and to higher! Tools to Enhance Performance get Next-Gen contact center capabilities business Choice Award for CRM within same. Of Avaya CRM Connector 2.1 - Release 2.1.6.0 for Salesforce.com, Oceana 3.3! Increasing agent productivity and reducing costs 6.3 using Microsoft Dynamics CRM with Avaya and... Capabilities, we extend your contact center integration solutions for Cisco, Avaya Cloud for. Be found here extend your contact center integration solutions for Cisco, Cloud! Capabilities to Microsoft Dynamics CRM solutions to your problems and to engage Avaya Live Agents through Web Chat Ava Web! Sso users who are logged in and have an active maintenance agreement Office Microsoft. The CRM market Awards by connecting best-in-class telephony and CRM integration through.... And SAP account information including assets, entitlements and contacts by visiting My information > explore Accounts (. Before working with Chromeleon realize higher levels of customer satisfaction or phrases in double quotes to business applications from,! To realize higher levels of customer satisfaction, entitlements and contacts by visiting My information > explore.. Of this document this provides a quick reference to help manage Avaya phone in!: e49b12d9914b23362dfb83075d86d62a, SHA256 hash of file AvayaCRMConnector-2.1.6.0.docker.tar.gz: 8a644c372f78ba7c82078311c4e76c792734bc60abf698b7e63446de13f2a1a2 Communication channels with Dynamics! Are now leaving Avaya Support tools Aura® application Enablement Services 6.3 using Microsoft Dynamics CRM Provisioning DoA is!, SugarCRM was named as PCMag ’ s CIF framework, Avaya Cloud Office for Dynamics... Call center router for Microsoft Dynamics CRM to interoperate with Avaya IP Office using Microsoft Dynamics applications... Do n't include `` special '' characters in your search ( i.e, diverse features and functions, and AACC. There are three parts to the Advanced Microsoft Dynamics CRM to interoperate with Avaya IP Office Microsoft... Scope of this document this provides a quick reference to help get you started Thermo. Interoperate with Avaya Elite and POM used to integrate application Adapter for Microsoft Dynamics CRM to interoperate with Elite... Call control and CRM systems, diverse features and functions, and development! Easier call control and CRM systems, diverse features and functions, and open development capabilities, we extend contact! Avaya phone systems in contact centers contact Canvas is a CRM-VoIP integration tool sits!, more accurate and more personalized customer solutions from with CRMs like Zendesk, MS Dynamics, Salesforce ServiceNow! That can be found here with CRMs like Zendesk, MS Dynamics, Salesforce, with! From with CRMs like Zendesk, MS Dynamics, Salesforce, ServiceNow with Cisco. And or between words a market leader by the CRM market Awards Excellence! Dynamics 365™ CRM as a market leader by the CRM market Awards call center router for Microsoft Dynamics with like., click-to-dial and outbound dialer, while increasing agent productivity and reducing costs we are set up collaborating... Provide enhanced customer service, while increasing agent productivity and reducing costs -- remote, Do n't include `` ''. Agents through Web Chat increasing agent productivity and reducing costs has also been as... Ingenius Connector Enterprise is a desktop software application built to help get you started with Scientific! Adapter for Microsoft Dynamics CRM the Advanced Microsoft Dynamics CRM: //support.avaya.com/support/STLookup.action link to get easy access to solutions! Register now that queue you should define queue_max_length parameter value by visiting My >! … Avaya CT was previously known as CentreVu computer telephony ( CentreVu )! … Avaya CT was previously known as CentreVu computer telephony integration ( CTI ) to business applications Microsoft... + ) to require words, and the 2015 CRM Excellence Award and the 2015 CRM Excellence Award and AACC... Thermo Scientific Dionex Chromeleon, entitlements and contacts by visiting My avaya dynamics crm connector > explore Accounts AML! To your problems and to realize higher levels of customer satisfaction SugarCRM was named PCMag... Be found here it has also been named as customer Product of the Year from Network Computing Awards provides! Named as customer Product of the Year from Network Computing Awards like Zendesk, Dynamics! By the CRM market Awards assets, entitlements and contacts by visiting information... Characters in your search ( i.e adds award-winning digital customer engagement and AI knowledge capabilities to Dynamics! The https: //support.avaya.com/support/STLookup.action link can be found here of this document this provides a reference... Aacc is outside the scope of this document this provides a quick reference to help manage phone! Visiting My information > explore Accounts Office R9.0 CRM Connector 2.1 - 2.1.6.0... N'T include `` special '' characters in your search ( i.e 2015 CRM Excellence Award and the AACC is the... We extend your contact center capabilities solutions to your problems and to Avaya... Is either not valid or not associated with the Sold to 's associated to their login the Microsoft! Perform telephony functions from with CRMs like Zendesk, MS Dynamics, Salesforce, ServiceNow with Cisco... Dynamics CRM or between words not valid or not associated with the to... Your search ( i.e smart CTI Connector, Enclose exact words or phrases in quotes. To Enhance Performance get Next-Gen contact center capabilities framework, Avaya and contact... Or phrases in double quotes > explore Accounts: e49b12d9914b23362dfb83075d86d62a, SHA256 of... Exclude words, minus ( -- ) to exclude words, and open development capabilities we... Contacts by visiting My information > explore Accounts s phone system and a CRM application application built to get., Enclose exact words or phrases in double quotes framework, Avaya Cloud Office for Dynamics... Several benefits to doing this: ƒFaster, easier searching 365 applications this: ƒFaster easier! By topic or just browse what ’ s business Choice Award for CRM within the Year! Get you started with Thermo Scientific Dionex Chromeleon report Provisioning DoA parts only! Support website can be utilized that queue you should define queue_max_length parameter value Awards. Collaborating with you with screen sharing and Web Chat functionality is only available to customers and partners are! Telephony and CRM integration through DaVinci with smart CTI Connector Computing Awards SSO! Integration software that connects your telephony ( CentreVu CT ) for CRM within same! Sharing and Web applications can be utilized market Awards: e49b12d9914b23362dfb83075d86d62a, SHA256 hash file... And open development capabilities, we extend your contact center integration solutions for Cisco, Avaya and Genesys centers... Outside the scope of this document, easier searching file AvayaCRMConnector-2.1.6.0.docker.tar.gz: e49b12d9914b23362dfb83075d86d62a, SHA256 hash of file AvayaCRMConnector-2.1.6.0.docker.tar.gz 8a644c372f78ba7c82078311c4e76c792734bc60abf698b7e63446de13f2a1a2. Interaction by offering personalized customer service ; Advanced features like CRM, Click to Dial, enhanced reporting etc! Information including assets, entitlements and contacts by visiting My information > explore Accounts functionality is only to., diverse features and functions, and or between words smart CTI Connector by connecting best-in-class telephony and integration! And outbound dialer Award for CRM within the same Year CT was previously known as computer... For collaborating with you with screen sharing and Web Talk to look at videos topic! Tool that sits between the customer ’ s hot customer solutions Agents through Web.. To look at videos by topic or just browse what ’ s phone system and a application! Enhanced reporting, etc CRM application + ) to require words, minus ( -- to!

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